Posted 2 years ago
The Concierges maintains a professional and courteous environment for the residents by providing the highest standard of customer service to residents. Our Lobby staff monitors all visitors, packages and maintains the lobby and main entrance appearance.
Core Responsibilities:
- Create a luxury environment, exceeding expectations in genuine hospitality service.
- Approach all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner.
- Respect the privacy, information, perspectives, priorities, time, and resources of each resident.
- Know the names of all residents and frequent guests.
- Greet all residents and guests confidently and cordially upon entering the property.
- Communicate resident concerns to property management.
- Monitor security systems and cameras, conduct inspections of the property for vandalism, damage, and safety, and report any misconduct, incidents, and damages to property management for attention and repair.
- Maintain regular attendance and highest standards of personal appearance and grooming.
- Maintain accurate records of incoming and outgoing packages and deliveries.
- Follow emergency procedures as directed in the property manual.
Qualifications:
REQUIREMENTS AND QUALIFICATIONS:
- Graduate of an accredited college or university, preferred.
- 1-2 years’ experience as a concierge.
- Positive, outgoing, and attentive demeanor.
- Strong oral, listening, organizational skills, and written including proficient word processing and strong computer knowledge including programs such as Microsoft Word, Excel, and Outlook.
- Ability to demonstrate a history of proven reliability and consistency.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- Must be able to work 8 hour shifts.
- Must be available to work late at night or early in the morning and overtime when required.
- Must be comfortable working with, and around, large groups of people.
- Must be able to lift up to 35 lbs.
Job Type: Full-time
Salary: $17.00 – $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends only
Ability to commute/relocate: Jersey City, NJ 07302: Reliably commute or planning to relocate before starting work (Required)
Experience: Concierge Services: 3 years (Preferred)
Work Location: In person